Student Complaints

Contact Information for Student Complaint by State

The following contact information may be used to register a complaint against Troy University. Be advised that most states will require a student to have attempted to resolve any complaints through the University’s complaint process prior to contacting a state agency to request its intervention.

Student Complaint Policy

Alabama

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
https://ache.edu/

Alaska

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
https://acpe.alaska.gov/ConsumerProtection

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
https://ppse.az.gov/complaint

Arkansas

Arkansas Department of Higher Education
114 E. Capitol Avenue
Little Rock, AR 72201
http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/

California

California Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
https://www.dca.ca.gov/consumers/complaints/oos_students.shtml

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
https://cdhe.colorado.gov/students/how-do-i/filing-a-student-complaint

Connecticut

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
info@ctdhe.org

District of Columbia

Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002
http://osse.dc.gov/service/public-complaints

Delaware

Delaware Department of Education
Carvel State Office Building, 5th Floor
Wilmington, DE 19801-3509
dheo@doe.k12.de.us

Florida

Florida State Board of Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770-414-3300
https://gnpec.georgia.gov/student-resources/student-complaints

Hawaii

State of Hawaii Consumer Complaint Department
235 South Beretania Street, Room 801
Honolulu, HI 96813-2419
http://cca.hawaii.gov/hpeap/student-complaint-process/

Idaho

Idaho State Board of Education
State Coordinator for Private Colleges and Proprietary Schools
ATTN: Harvey W. Lyter III, MBA
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
harv.lyter@osbe.idaho.gov
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

Illinois

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359
https://complaints.ibhe.org/

Indiana

Indiana Commission for Proprietary Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
http://www.in.gov/cpe/files/sf39280-complaint.pdf

Iowa

Iowa Student Aid Commission
603 East 12th Street, 5th Floor
Des Moines, IA 50319
info@iowacollegeaid.gov

Kansas

Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
https://kansasregents.org/state_university_student_complaint_form

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
http://cpe.ky.gov/campuses/consumer_complaint.html

Louisiana

Louisiana Board of Regents
1201 North Third Street, Suite 6-200
P.O. Box 3677
Baton Rouge, LA 70821-3677
https://www.laregents.edu/regents-resources/#studentparent

Maine

Maine Department of Education Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
jonathan.braff@maine.gov

Maryland

Troy University is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission.

Complaints should be directed to:

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
410-528-8662/888/743/0823 (toll free)

Maryland Higher Education Commission
Associate Director for Private Career Schools Planning and Academic Affairs
Maryland Higher Education Commission
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx

Massachusetts

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
https://www.mass.edu/forstufam/complaints/complaints.asp

Michigan

Michigan Department of Labor & Growth
Victor Office Center, 3rd Floor
201 North Washington Square
Lansing, MI 48913
https://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
http://www.ohe.state.mn.us/sPages/oheContact.cfm

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road, Jackson, MS
39211-6453
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov
https://dhewd.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana University System
Montana Board of Regents
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
contactocp@mt.gov
https://www.mus.edu/MUS-Statement-of-Complaint-Process.html

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Consumer Protection Hotline: (800) 727-6432
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

Nevada

Nevada Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, NV 89120
http://cpe.nv.gov/Students/Students_Home/

New Hampshire

New Hampshire Postsecondary Commission Coordinator, Dispute Resolution, and Constituent Complaints
101 Pleasant Street
Concord, NH 03301-3494
Stephen.Berwick@doe.nh.gov

New Jersey

New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625
njhe@njhe.state.nj.us
https://www.nj.gov/labor/lwdhome/coei/teu.html

New Mexico

In accordance with the new Federal Program Integrity rules effective July 1, 2011, the New Mexico Higher Education Department (NMHED) will review complaints regarding public and private postsecondary institutions in New Mexico as well as New Mexico resident students attending out-of-state institutions.

NMHED will receive complaints that were unable to be resolved through the institution's internal complaint process. Generally, in order to file a complaint with NMHED, you must have already filed with and received a response from the institution which you are complaining against. If you have legitimate reasons preventing you from filing a complaint with the institution, you must provide supporting documentation to that regard.

New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100
https://hed.state.nm.us/students-parents/student-complaints

New York

New York Office of College and University
Evaluation New York State Education Department
5 North Mezzanine
Albany, NY 12234
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

North Carolina Post-Secondary Education Complaints
140 Friday Center Drive
Chapel Hill, NC 27517
https://studentcomplaints.northcarolina.edu/form

North Dakota

North Dakota Department of Career and Technical Education
State Capital, 14th Floor
600 East Boulevard Avenue
Department 270
Bismarck, ND 58505-0610
cte@nd.gov
https://www.cte.nd.gov/sites/www/files/documents/PrivatePS/NDSBCTE_Student_Complaint_Procedure.pdf

North Dakota University System
https://ndus.edu/state-authorization-sara/

Ohio

The Ohio Board of Regents
https://www.ohiohighered.org/students/complaints

Ohio State Board of Career Colleges and Schools
https://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
https://www.okhighered.org/resources/student-complaint-form/Default.aspx

Oregon

Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401
Oregon Complaint Procedures Document:
http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126
https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx

Rhode Island

RI Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 200
Warwick, RI 02886
Phone: 401-736-1100
https://www.riopc.edu/page/student_complaint/

Utah

Utah Division of Consumer Protection
P.O. box 146704
Salt Lake City, UT 84114-6704
https://consumerprotection.utah.gov/complaints.html

Vermont

Vermont State Board of Education
120 State Street
Montpelier, VT 05620-2501
http://education.vermont.gov/documents/postsecondary-program-complaint-resolution

Virginia

State Council of Higher Education for Virginia
James Monroe Building, 101 North Fourteenth Street
Richmond, VA 23219
https://sites.google.com/view/schev-tempsite/home/for-students/student-advocate

Washington

Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-3430
https://wsac.wa.gov/student-complaints

Washington Workforce Training and Educational Coordinating Board
https://www.wtb.wa.gov/private-career-schools/student-resources/

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East
Suite 700
Charleston, WV 25301
skidmore@wvctcs.org
http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf

Wisconsin

Wisconsin Educational Approval Board
30 West Mifflin Street, 9th Floor
Madison, WI 53708-8696
https://dsps.wi.gov/Pages/SelfService/FileAComplaint.aspx

Wyoming

Wyoming Department of Education
2300 Capital Avenue Northeast
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/